How can we help?
We're here to help you get the most out of RoutineSkin.
Contact Support
Have a question or need help? Send us an email and we'll get back to you as soon as possible.
support@routineskin.appFrequently Asked Questions
How do I delete my account and data?
You can delete all your data from within the app:
- Go to Profile tab
- Scroll down and tap "Delete my account and data"
- Confirm the deletion
This will permanently remove all your personal information, photos, products, and routine history.
Is my data secure?
Yes! Your data stays on your device. We don't store your personal information or photos on external servers. When you use the AI skin analysis feature, photos are processed securely and are not stored permanently.
How does the skin analysis work?
Our AI-powered skin analysis uses advanced computer vision to analyze your skin. Simply take a photo in good lighting, and you'll receive personalized insights about your skin condition and recommendations for improvement.
Can I use the app offline?
Most features work offline, including viewing your routines and tracking products. However, AI-powered features like skin analysis require an internet connection.
How do I change my skin profile?
Go to the Profile tab and tap "Edit Skin Profile". You can update your skin type, concerns, goals, and other preferences at any time. Your routines will be updated accordingly.